Bought the product, worked great for a few months, turned it on after winter and circuits blew. Customer service was helpful and friendly at first, but quickly soured when it looked like they'd have to replace to product as per their warranty. Have interrogated my AC installation company, contacted village office to examine permits, will stop at nothing to avoid having to replace the units. Won't even sell me the replacement parts (they don't come separate). Maddeningwould have rather fought in the Tet Offensive.
All in all we love the Klimaire unit.Unless you happen to have a diploma in HVAC and have the equipment to go along with it and have a friend to help lift a 130 lb outside unit, do not even think about installing this yourself....so expect to spend an extra $200-500 for installation. I am very handy with electronics and drilling holes through brick, but, we had to hire an electrician (outside switch), who has done this before, and an HVAC man to pump out the lines. The latter is absolutely necessary, regardless of what others say. The former, if you are intuitively proficient with electrical connections, is possible to accomplish if you can find the connections....and able to bend copper tubing without kinking it. Unless you have a tube-bender, strong, careful hands will do. The instructions leave something to be desired. They literally suck.
However, once installed, this thing is no less than fantastic. It will cool our entire 1300 sq. ft. downstairs with 10 ft. ceilings from 95 degrees to 76 degrees and to 55% humidity in about 30-40 minutes. Even our second floor, after about an hour has its temperature and humidity reduced to livable levels though we did not expect that.
As far as heating goes, we will find that out this winter...and I will update this review then. It is supposed to be efficient down to 5 degrees.
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UPDATE 12/11/2011
Last night the temperature dipped to 14 degrees F. The unit warmed the entire downstairs....worked perfectly. According to the specs, this unit draws 38 volts DC (DC inverter technology) of electricity and uses 400 watts connected to a 220 volt circuit. We shall see when we get our energy bills. I will update again when the temperature drops into the single digits.
Regardless of the instruction manual, I just raised this Klimaire unit's rating to 5 stars. It exceeds the performance we were expecting.
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Update 1/16/2012
Temperature in our area last night was officially 10 degrees F. At our home, it reached 6 degrees. The unit is producing heat at an adequate rate to still keep our kitchen and downstairs comfortable.Worked in a theater crippled by this quickly broken Klimaire air conditioner unit. Out of four purchased one came broken, and two others broke with two weeks (within three months all four were broken). 9 months of back and forth with the company has so far only wasted everyone's time, and instead of trying to solve the problem the company has actively sought to make things harder on the theater. Positively stunned by their actions, so much so that I'm writing my first product review.This is the worst product I have ever bought. The compressor went out after 3 months. It was covered under warenty, so I sent the unit back to Florida and the company sent a new unit, which stopped working after 2 weeks. I have wasted over $2,000 in repairs and shipping cost. The warrenty does not cover shipping or labor. DO NOT BUY THIS PRODUCT !!!!!!!
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