LG Electronics LP1311BXR 13,000 BTU Portable Air Conditioner with Remote Control - Black/Metallic Si

This unit is much more quiet than a Whytner I had that leaked all over. It is also cools much better and does not leak. I would give this product a 5 star rating but for the window vent kit. First, it will extend to about 49 inches but there are 4 sections that you must use. This makes the panel very flimsy. Three sections are more than adequate. That was the only good part about the Whytner in comparison. Second, either the vent tube should have been made with a diameter 1/2 inch less or the vent kit panel should have been made 1/2 inch wider. When you attach the hose to the panel you have to move the panel away from the inside of the window for it to fit because the tube does not clear the inside of the window frame. Use a lot of duct tape. I hope this made sense.

Used less than one year and it worked great last summer,then carefully rolled into a spare bedroom for winter storage. BUT just like other reviewer, set it up for this summer and no cool air at all! Called LG and a week later repairman came out to tell me it has internal leak and not repairable! Lucky for me, my warantee had two more weeks. LG service contacted me within a day and will give refund after I return unit to them. They do not have one in stock to send replacement. Service good but product is junk.

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do not buy this. i had mine for less then a year. i used it for 1 summer and it worked great and next summer the compressor is shot.it dont blow cold air and makes so much noise that you would think there is a truck running in the room. and as for the lg repair service that is junk too. the repair man said it was fine meanwhile it was blowing warm air and leaking all over the floor and sounds like a truck. now the warranty is out and out on the curb it is going

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LG may may decent products, but heaven forbid you should need to get service. I have a relatively new (still under warranty) room A/C which has stopped cooling. After almost an hour on the phone with a tech who could barely speak English, he referred me to the (only) service center in the area, which is closed for the next 10 days (6/28 to 7/8). So beware that the service network for LG is paper thin compared to most established appliance man'f in the US, and should you need service be prepared to be without your product for weeks. Really great if you need an A/C fixed in the summer.

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I received this last year (2011), purchased from Home Depot and used it for a full month and half until a part broke down and the unit stopped blowing cool air. LG honored the warranty as the replacement part was backordered and they sent me a new unit. Since the process took so long, I received the new unit in the winter, hence no real use.

Summer of 2012, begin using the new replacement unit. Works great for one month. Then the same issue...cooling part breaks and is on back order. LG granted me a warranty extension, but now the replacement part is still on back order after 1.5 months and LG wants me to wait for the part or have the third-party company verify they contacted LG for the part. LG will not do this themselves (they are the ones that recommended the third-party company to fix unit) and I'm playing phone tag. Third-party company servicing the unit says they received the incorrect part and needs to wait another 3-4 weeks. LG says to find out with the third-party company the order number and let them know the details and they will determine what to do from there. An here, it looks like I won't have it back for use again until this fall.

This is NOT reliable. Both the original unit and replacement unit had the same main cooling component fail after 1-2 months of use. Now i'm without a room AC unit and out $500.

DO NOT BUY.

UPDATE: I'd like to give this ZERO stars, but it's not avail. I tried posting this same review on the LG website and it got rejected. Surprise surprise. No wonder the reviews on the LG website have this product rated at 4/5 stars when here on Amazon it's 1-2 stars.